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Friday, May 27, 2022

GLO Ghana Partners With AirtelTigo To Improve Customer Service

For the benefit of its customers, Glo Networks has signed a statewide National Roaming Agreement with AirtelTigo.

Glo Ghana partners with AirtelTigo to improve its customer service. One of Ghana’s leading telecommunications providers, Glo Ghana Network, has teamed up with a fellow company to boost services.

For the benefit of its customers, Glo Networks has signed a statewide National Roaming Agreement with AirtelTigo for phone, Internet, and SMS services.

The Details

Glo has said in a statement that all Glo subscribers would be automatically transferred to the AirtelTigo network by the 23rd of April in 2022 as part of this strategic business agreement.

Over 800,000 of Glo’s customers have received a notification announcing strategic cooperation between the two companies.

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AirtelTigo, which is controlled by the government, and Glo, Ghana’s smallest network, have agreed to a countrywide roaming arrangement that Glo says would provide its users better coverage and speedier Internet speeds.

AirtelTigo users will automatically join the Glo network on April 23, 2022, as a result of the agreement, which includes voice, internet, and SMS.

“As a reminder, all other terms of service remain intact. In other words, all current Glo services, including Value Added Services, would still be available to consumers who recharge via scratch cards or electronic credit transfers “In a joint statement, the company’s operators stated.

Glo only had 847,000 mobile users in Ghana at the end of 2021, according to figures from market research firm Omdia, after operating in the West African nation since 2012, giving it a 2% market share.

As a result of this, AirtelTigo had over 7.4 million subscribers, or 17.6 percent of the market share, somewhat behind Vodafone Ghana’s approximately 8.3 million customers, or 19.7 percent of market share, and much behind top operator MTN, which had over 25.3 million mobile users in December 2021, controlling over 60 percent of the market.

In November 2021, Bharti Airtel and Millicom sold the joint company, AirtelTigo, to the government of Ghana.

In addition to the traditional Glo services and goods, including Value Added Services, consumers can continue to recharge their Glo phones via scratch cards or electronic credit transfers.

AirtelTigo has recommended users who are experiencing difficulties in connecting to the network manually choose the AirtelTigo network in their network settings and allow data roaming, which is available in the mobile data network settings of their device (steps below).

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“Glo customers may contact customer service by dialing the current customer support 100 or 0230010100.” If they have any service issues, they may call AirtelTigo’s hotline at 0260000100 or go to the Glo customer experience center, according to the circular.

How to manually select the Airteltigo network with a Glo Sim Card

For Android/iPhones

  1. Go to the Settings menu
  2. select the carrier you want to use.
  3. choose the network or network operator.
  4. Disable Automatic
  5. Select Manual
  6. You may choose from the following options: 62003, Tigo, Mobitel, or Airteltigo (Forbidden).

For Feature Phones:

  1. Go to the Settings menu, then Network, then Manual
  2. You may choose from the following options: Airteltigo Network or 62003 or Tigo or Mobitel.

How to get the most out of Glo Ghana’s data plan while roaming on Airteltigo

For Android phones:

  1. First, open the Settings menu. Next, choose Connections/Network & Internet. Finally, select Mobile Network & Sim Card.
  2. Select Glo – Data Roaming Enablement.

iPhones/IOS phones:

  1. Go to the Settings menu, then choose Mobile/Cellular Data.
  2. Data roaming may now be enabled.
  3. Restart your phone and try again until the problem is resolved.

The Path to Success

Customers of Glo Ghana are invited to switch to Airtel-Tigo as their network provider to continue making use of the network’s excellent voice and internet capabilities at no additional cost.


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